Refund and Returns Policy

Effective Date: December 3, 2024

At Narichilltech, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward Refund and Returns Policy. Please read the following terms and conditions regarding returns, exchanges, and refunds.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • Timeframe: Returns must be requested within 30 days from the date of receipt. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
  • Condition of Items: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any product that has been used, altered, or damaged will not be accepted for return.
  • Non-Returnable Items: Some products are non-returnable, such as personalized, custom-made items or products marked as “final sale.” Please check the product page or contact our support team for clarification on which items are non-returnable.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 30 days of receiving your order. You can contact us via:

    Include your order number, the product(s) you wish to return, and the reason for your return request.

  2. Return Authorization: After we receive your request, we will issue a Return Merchandise Authorization (RMA) number and provide you with instructions for returning your item.

3. Return Shipping Costs

  • Return Shipping Fees: Customers are responsible for return shipping fees, unless the product is defective, damaged, or incorrect. In these cases, we will provide a prepaid shipping label or reimburse return shipping costs.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without proper tracking.

4. Refund Process

Once your returned item is received and inspected, we will notify you via email of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please note that:

  • Refund Timeline: Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider’s processing time.
  • Partial Refunds: In some cases, we may issue a partial refund if the item is returned in a used or damaged condition.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us within 30 days of receiving your order. Depending on product availability, we will assist you in arranging an exchange.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at contact@narichilltech.com or call (412) 555-1234. We will arrange for a replacement or full refund, depending on your preference.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us:

Address: 456 Elm Avenue, Pittsburgh, Pennsylvania (PA), 15222
Phone: (412) 555-1234
Email: contact@narichilltech.com

By purchasing from Narichilltech, you acknowledge that you have read and agree to this Refund and Returns Policy. We value your business and aim to ensure your complete satisfaction with your purchase.